Privacy Policy

J S Chana Homes Ltd ("we", "us" or "our"), registered in England and Wales, operates the website jschanahomes.co.uk (the "Website"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use and protect your data when you use our Website and services.

If you have any questions about this policy, please contact us at info@jschanahomes.co.uk or write to us at 5 Albany Road, Coventry, CV5 6JQ.

1. Information We Collect

We collect information that you provide directly to us when you:

• Place an order on our Website
• Contact us via the contact form, email or telephone
• Subscribe to any marketing communications (if applicable)

The personal information we may collect includes your name, email address, postal address, telephone number and payment information. We do not store your payment card details — all payment processing is handled by Stripe, Inc. and is subject to Stripe's own privacy policy.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Arrange delivery of your products
• Comply with our legal obligations
• Improve our Website and services

3. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Contract performance — processing necessary to fulfil your order
• Legitimate interests — improving our services and handling enquiries
• Legal obligation — complying with applicable laws
• Consent — where you have explicitly agreed to receive marketing communications

4. Sharing Your Information

We do not sell, rent or trade your personal data to third parties. We may share your information with:

• Stripe, Inc. — our payment processor. Stripe processes payment information in accordance with their own privacy policy at stripe.com/privacy
• Delivery partners — courier and logistics companies who deliver your orders
• Legal authorities — where required by law or to protect our legal rights

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and reporting requirements. Order data is typically retained for 7 years in accordance with UK tax law. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.

6. Cookies

Our Website uses cookies to improve your browsing experience. These include essential cookies that enable core functionality (such as the shopping cart) and analytical cookies that help us understand how visitors use our site. You can control cookie settings in your browser. Disabling cookies may affect the functionality of the Website.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@jschanahomes.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data transmitted through our Website is encrypted using SSL/TLS technology.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@jschanahomes.co.uk
• Phone: 07828 795344
• Post: J S Chana Homes Ltd, 5 Albany Road, Coventry, England, CV5 6JQ